Service Strategies Workshop - Customer Service Workshop

Service Strategies: Creating a Competitive Edge for Business

Service Strategies Workshop is specially designed for management executives and business owners who desire to bring the organisation to a higher level of service excellence. This workshop can be incorporate into the company retreat as a strategic planning session to improve service quality.

Modules:

How to improve service delivery and service mindset.
Research finding of current service and employee engagement level in the organisation.
Research finding of competitors and their service delivery.
Create a value proposition by crafting of Strategic Service Objective
Service mapping of the processes in departments
Set service standards for implementation.

Duration: 3 days

Level: Management and Business Owners

Learning Setting: Hotel or Resort Function Room

Class Size: 8 - 24

Research and survey are done one month prior to the workshop.

Consultancy fee varies on the scale of the work scope and size of organisation.

Contact Us

Call (65) 9066 8682 for more information about our customer service training programmes.

Alternatively, you can fill up the form below. We usually reply within 1 working day.

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