Managing Customer Service Workshop

| mindset | coaching | encouragement | feedback |



The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.
                                                     - Max DePree

Managing Customer Service
smiling-executive Managing Customer Service programme aims to equip supervisors and managers to build and sustain a strong service culture in their teams.

Modules:
  • Coaching skills.
  • How to give proper feedback and guidance to team members
  • How to handle escalation processes.
  • Identify and improve touch points in the organisation
  • Proper follow-up and closing.
Duration: 2 days

Level: Supervisors and Managers

Learning Setting: Classroom

Class Size: 8 - 16

Participants are required to attend Customer Service Skills first before attending this programme. 


Contact Us

Call (65) 9066 8682 for more information about our customer service training programmes.

Alternatively, you can fill up the form below. We usually reply within 1 working day.
 
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