Customer Service Skills Workshop

| language | listening | image | service recovery |



There are no traffic jams along the extra mile.
                                             
                                               - Roger Staubach

Customer Service Skills Programme



smiling-executive Customer Service Skills programme equips teams with the necessary skills to deal with customers. Most importantly, teams will feel confident in deal with service recovery and making efforts to go the extra mile to delight customers.

Modules:
  • Service language and body language appropriate for the industry.
  • Social etiquette and deportment and dressing for success.
  • How to be a good listener during a service recovery.
  • Steps to service recovery.
  • How to control emotional situations.
  • Proper follow-up and closing.
Duration: 2 days

Level: All levels

Learning Setting: Classroom

Class Size: 8 - 20

Customer Service Skills programme has various versions. Sales, Retail, F&B, Public Services and Hospitality versions are available.


Contact Us

Call (65) 9066 8682 for more information about our customer service training programmes.

Alternatively, you can fill up the form below. We usually reply within 1 working day.
 
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