Call Centre Customer Service Training Course

People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.

- Theo Michelson

Customer Service for Call Centre / Service Helpdesk

Good telephone etiquette, quick response and the ability to give clear and concise instruction are essentials skills for call agents and helpdesk executives. Our training package includes 2 day call centre / service helpdesk skills programme and 1 month coaching session for effective learning.

Learning Objectives:

Telephone skills
Build confidence and assurance with customers through phone conversation.
Service language and how to give clear intructions without soundling like an order or being rude.
Call centre and escalation processes,
Proper follow-up and closing.

Duration: 2 day + 1 month coaching session

Level: Juniors - Supervisors

Learning Setting: Classroom + OJT

Class Size: 8 - 16

Contact Us

Call (65) 9066 8682 for more information about our customer service training programmes.

Alternatively, you can fill up the form below. We usually reply within 1 working day.

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